Photo Booth Service Terms

These terms apply specifically to our photo‑booth rental services. They supplement and form part of our general Terms of Service and Payment Terms & Cancellation Policy. By booking a photo‑booth service, you agree to these terms.

1. Services Provided

Matto Entertainment offers two types of photo‑booth experiences: Digital Photo Booth and Printable Photo Booth. Details of each package (pricing, hours, features) are available on our Photo Booth page. All services must be booked and confirmed in writing before the event.

2. Digital Photo Booth

The Digital Photo Booth allows guests to capture photos and share them instantly via text, email or QR code. Features include:

• On-screen instructions and instant digital delivery
• Unlimited photos during the contracted time
• No physical prints are provided with the Digital package

3. Printable Photo Booth

The Printable Photo Booth includes instant on‑site printing plus digital sharing. Features include:

• Unlimited prints during the contracted time (subject to equipment capacity and reasonable use)
• High-quality photo printing on-site
• Digital delivery via text, email or QR code

4. Indoor Use Only

Photo‑booth equipment is designed for indoor use only. The client must ensure the equipment is placed in a covered area away from rain, wind, direct sunlight, dust and extreme temperatures. Matto Entertainment is not responsible for equipment failures caused by unsuitable environmental conditions. The client must also ensure adequate and safe electrical power for the equipment.

5. Client Delays and Service Time

The photo‑booth service time begins at the time agreed in the booking confirmation. Delays caused by the client, venue or event schedule (e.g., delayed ceremony, restricted access) will not extend the contracted service time. No refunds or discounts will be provided due to delayed start times beyond Matto Entertainment's control.

6. Safety and Setup Requirements

The client agrees to provide a safe environment for the photo‑booth setup, including:

• A level, stable surface with adequate space for the booth and queue area.
• Protection from foot traffic that could knock or damage equipment.

No food or beverages near equipment: The client and guests must not place food, drinks or liquids near the photo‑booth equipment. Any damage caused by spills, food or drinks may result in a cleaning and/or repair charge.

7. Equipment Responsibility

The client is responsible for the photo‑booth equipment during the event. This includes ensuring that:

• Guests do not tamper with, move or attempt to reconfigure equipment.
• Proper supervision is maintained to prevent vandalism or rough handling.
• No one disconnects cables, unplugs equipment or modifies settings.
• Food and beverages are kept away from all equipment.

The client will be held financially responsible for any damage to photo‑booth equipment caused by negligence, misuse or unsafe conditions during the event.

8. Equipment Malfunction and Service Interruption

While we strive to provide flawless service, Matto Entertainment is not responsible for partial or total equipment failure due to electrical issues, unforeseen technical malfunctions or environmental factors (e.g., extreme heat, humidity, power outages). In the event of a malfunction, we will make reasonable efforts to restore service. If equipment failure prevents delivery of at least 80% of the scheduled operational time and the failure is within the Company's control, a proportional credit will be applied to any future booking. No refund or credit applies where the failure results from venue conditions, connectivity issues, power supply problems, or circumstances beyond the Company's reasonable control.

9. Guest Injury or Incident

The client agrees to indemnify and hold harmless Matto Entertainment from any injury, accident or incident involving guests during the use of the photo‑booth. This includes but is not limited to:

• Slips, trips or falls near the photo‑booth area.
• Injuries caused by guests misusing equipment or props.
• Any injury or property damage arising from guest behavior.

10. File Delivery

All digital photo files will be delivered to the client within 7 business days after the event via a digital gallery link or file transfer. The client is responsible for downloading and backing up files. Matto Entertainment will retain files for 30 days after delivery, after which we cannot guarantee availability.

11. Force Majeure

Matto Entertainment will not be liable for failure to deliver photo‑booth services due to events beyond our reasonable control, including severe weather, natural disasters, venue closures, government restrictions or power failures. In such cases, we will work with the client to reschedule where possible within a 6-month period, subject to availability. If rescheduling is not possible, a credit may be issued at our discretion. Refunds are not guaranteed in force majeure situations.

12. Acceptance of Terms

By booking a photo‑booth service and paying the required deposit, the client acknowledges that they have read, understood and agree to these Photo-booth Service Terms, along with our general Terms of Service and Payment Terms & Cancellation Policy.

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