MATTO

Booking Terms & Policies

Effective Date: September 18, 2026

These Booking Terms & Policies govern all services provided by MATTO Entertainment. By submitting a booking request or purchasing services, clients agree to the policies listed below.

For clarity and transparency, our booking is governed by the following documents:

Terms of Service

The master agreement covering services, booking, cancellations, client responsibilities, noise bylaw compliance, overtime, limitation of liability, image authorization, PIPEDA privacy rights, and dispute resolution.

Payment Terms & Cancellation Policy

Deposit amounts, balance due dates, accepted payment methods, travel fees, cancellation and rescheduling rules, performer substitution, event conditions, and overtime billing.

Cancellation Policy

Detailed breakdown of client and company cancellation scenarios, the 30-day balance exception, failure-to-pay rules, rescheduling policy (one free reschedule with 14+ days notice), and performer substitution.

Photo Booth Service Terms

Rules specific to digital and printable photobooth packages, including indoor use requirements, setup space, equipment responsibility, the 80% malfunction credit rule, guest safety, and file delivery timelines.

Each document forms part of the overall agreement between MATTO Entertainment and the Client. Clients are encouraged to review each policy carefully before confirming a booking.

For information about how we handle your personal data, please review our Privacy Policy.